Resume Lubbock TX

Kenneth Kendrick

Food Safety, Quality Assurance, Social Service, Customer Service, Excel, Office Management and many other skills to help maintain and grow your organization and it's reputation.

Current interest

In the past I Ran for Texas Agriculture Commissioner and remain politically active,    Facebook page  

I am in no ones pocket, no Green Party Candidate accepts

donations from big corps, thus no personal agenda that

enhances my own business! 

 I still do some public speaking about my Whistle Blowing experience, and always love the chance to get to speak with students at Universities. 

 

Public speaking on my experiences, writing, research. Excited to start learning new web skills, working with www.unscramblewords.com

 

Resume

L. Kenneth Kendrick 

  Lubbock, Texas 

Kkendrick41@gmail.com

806-241-3661 

Summary

 

Seasoned customer service specialist with diverse background in quality assurance, office management, inventory management, and state / federal regulation compliance.

 

Highlights

 

 

·         Food Safety / Quality Assurance

·         Social Service / Medicaid

·         Customer Service

·         Office Management

·         Electronic Database Management

·         Case Management / Medial support

·         Tax Preparation Software

·         Public speaking

 


WORK EXPERIENCE

 

2011 – 2012

Customer Service Representative,

KGB, Lubbock, TX                            

 

·         Policy verification for therapeutic device rejections, and safety issues

·         Assisted pharmacies with claims processing for state Medicaid programs

 

2010 - 2011

 

Pest Control Technician

Orkin, Lubbock, TX

 

·         Performed general residential and commercial pest control services

·         Organized and scheduled route for four-county area for over 200 customers

 

2009           

Office Manager

Zimmer Orthopedics, Lubbock, TX

 

·         Responsible for inventory and quality assurance of implants upon receipt

·         Coordinated FDA compliance verification for orthopedic implant customers

 

2007 – 2008

 

Community Care Worker 

Texas Department of Aging and Disability Services, Lubbock, TX

 

·         Determined service eligibility according to program policy and procedures

·         Developed and implemented service plans for clients

·         Managed client cases to assess services provided in resolving client problems

 

2006-2007

Lab Analyst, Seasonal

Marshfield Food Safety, Plainview, TX

 

·        Tested meat products for a variety of pathogens and organisms

·        Received, logged, and prepared samples and media for test labs

·        Perform required Quality Control checks

·        Maintained basic understanding of GLP and any accreditation/certification requirements 

 

 

 

2006

 

Production Planner 

Peanut Corporation of America, Plainview, TX

 

·        Planed all phases of production schedule

·        Responsible for raw product ordering and inventory control

·        Served as Assistant Plant Manager for 28 employees

·        Conducted QC/QA activities to ensure product quality and operations improvement

 

2004 – 2006

 

Donor Care Specialist III

United Blood Services, Lubbock, TX

 

·        Interviewed potential blood donors to determine suitability in accordance with FDA and professional policies

·        Performed wide range of phlebotomy functions

·        Documentation and review of all activities to ensure legal compliance

 

2003 – 2004

 

Personal Banker II

Wells Fargo Bank, Lubbock, TX

 

·         Connected customers with appropriate sources for insurance, student loans, investments and other products

·         Assisted customers in providing appropriate loan documentation

 

2002 – 2003

 

Case Manager

South Plains AIDS Resource Center, Lubbock, TX

 

·        Determined eligibility for agency services

·        Assisted clients in obtaining community resources

·        Counseled clients regarding plans for meeting needs

 

1994 – 2002

 

Texas Works Advisor I – IV

Texas Department of Human Services, Lubbock, TX

 

·        Acted as assistant to the Medicaid System Program Manager and Supervisors

·        Improved service quality and employee relations through statistical data

·        Determined workers’ policy compliance through analysis of case records 

·        Delivered case worker training seminars for compliance with regulations

·        Resolved client complaints 

 

1988 - 1994

 

Mental Health Specialist

Charter Plains Hospital, Lubbock, TX

 

·         Provided nursing care to mentally ill patients including EKG testing, vital sign monitoring, and charting of patient activity

·         Direct supervision of psychiatric and substance abuse clients

·         Assisted with activity therapy, family groups, and classroom activities

 

 EDUCATION


Texas Tech University, Lubbock TX

Completed 33 hours of instruction under Social Welfare Curriculum 
Wayland Baptist University, Lubbock, TX

Completed 18 hours of instruction Hours under Social Services Curriculum 
Texas Department of Health

Completed HCV and HIV Prevention Counseling training program

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